Frequently Asked Questions

Select the date and participant details on the relevant tour page, or contact us at +90 532 352 18 57 or oykuislekler@gmail.com. A booking becomes final when payment is verified or Sativa provides written confirmation.

An electronic confirmation is sent after payment or booking approval. It includes your booking number, tour, date, participant count and essential meeting information. If it does not arrive, contact us with your payment receipt.

Changes to the date, participant or contact information depend on availability and supplier conditions. Contact us as early as possible. Any price difference or third-party cost will be disclosed for your approval before the change.

Where applicable, the minimum number and the latest cancellation-notice date are stated on the tour page or in the contract before payment. If Sativa cancels because the minimum is not reached, an alternative date or a 100% refund is offered.

Secure credit/debit card payments are processed through iyzico. Bank transfers may be made to the company's registered IBAN. Available methods are displayed during booking.

The payment hold is 1 hour from creation of the booking. If payment or a valid payment notification is not received during that time, the booking may be cancelled automatically.

Account holder: MAVİ KAŞ TURİZM EMLAK YATÇILIK TAŞIMACILIK TİCARET LİMİTED ŞİRKETİ
IBAN: TR62 0006 7010 0000 0034 2449 29

Enter your booking number and participant name in the transfer description.

Card transactions are handled through iyzico's secure infrastructure. Sativa does not store your full card number or security code in its own system. Your bank may require 3D Secure authentication.

A cancellation submitted at least 24 hours before the advertised starting time qualifies for a 100% refund without deduction. Later requests are assessed under disclosed tour-specific conditions and non-recoverable third-party costs.

For termination at least 30 days before departure, payment is refunded in full except mandatory taxes and duties. Conditions applying within 30 days must be disclosed in the tour contract before payment. Statutory force-majeure rights remain reserved.

If the tour cannot operate due to a Port Authority decision, navigation ban, adverse weather/sea conditions or safety risk, a 100% refund is provided. You may choose another available date, but are not required to do so.

Approved refunds are initiated without undue delay; package-tour refunds are completed within 14 days as required by law. Bank posting times apply to card refunds. Bank-transfer refunds are made to the verified payer's account.

For day trips and overnight tours, children under 7 participate free of charge; participants aged 7 and above are charged. The child's correct age must be entered during booking because safety, seating, insurance and supplier rules apply.

Bring valid identification, booking confirmation and suitable personal items. Swimwear, a towel, sunscreen and a hat are recommended for boat trips; suitable footwear and seasonal clothing are recommended for outdoor tours. Tour-specific requirements appear in your confirmation.

The meeting point, departure time and operational information are included in the booking confirmation or sent to your registered contact channel before the tour. You are responsible for keeping your details accurate and current.

Yes. Notify us in writing before booking about mobility limitations, allergies, health or dietary needs. Feasibility depends on the physical tour conditions and independent suppliers; an unavailable service will not be promised.

Pet acceptance depends on the vehicle, boat, accommodation and tour conditions. Written approval is required before booking. Statutory rights relating to guide and assistance dogs remain reserved.